Our knowledge of telecoms in Financial Services is down to both hands-on experience and acquired knowledge and expertise. By developing systems specifically tailored to the needs of your sector, we know what’s important to you and what issues take priority. From monitoring agent performance to creating customised alerts, our solutions will ensure that you get that bit extra from your telecoms investment.
If your business runs a call centre or simply has dedicated staff members on the phones every day, you’ll know that managing and tracking performance is crucial to both you and the call centre agent or team member. By analysing agent performance, AccPlus from Softweg can both track those delivering above and beyond their targets and identify others who may be falling below expectations.
A typical contact centre can take thousands of calls every day and indeed many take a lot more than that. Softweg can run reports on your system and establish how underutilised or overstretched your current centre is. From capacity of line to analysis of ACD and similar platforms, we’ll establish your precise requirements and optimise your network accordingly.
will keep you on top of things on even the busiest of days. In the event of a new marketing campaign or indeed service issue, some days may become very busy and it’s always helpful to know how many calls are lost or if the system cannot handle them. Our technology will allow you to create customised alerts keeping you informed in the event of such situations arising.
Just like in your sector, robust reporting and presentation is very important for us too. Customisable dashboards, viewable on any projector, will ensure that reporting is kept clean and precise and all stakeholders are kept informed, clearly and easily.